Frequently Asked Questions

Everything you need to know about your SUTRA beauty journey.

How can I track my SUTRA order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.

What is your return policy for beauty products?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are SUTRA products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All SUTRA products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How do I know which product is right for my skin type?

You can take our online Skin Quiz or contact our beauty experts via live chat for a personalized recommendation based on your unique needs.